Complaints

If you have a complaint regarding your child's schooling, constructive discussions with your child's class teacher or headteacher, will usually help to resolve the situation. 

The vast majority of complaints are resolved in this manner, however, should this not be the case, Slough has a formal complaints procedure which can be followed.

• Step 1 - Complaints must be directed to the child's school, either to their class teacher or their headteacher.  Telephone or face-to-face appointments can be made via the school office.  If you prefer, you can put your complaint in writing marked for the attention of the headteacher.  The vast majority of complaints are resolved at this stage.
• Step 2 - If you are not satisfied with the response regarding your complaint, you must next approach the school's Governing Body.  All complaints to the Governing Body must be addressed in writing, sent to the school office in an envelope marked private and confidential and addressed for the attention of the Chair of Governors.  The Governing Body has an obligation to respond to you and will outline their response and any actions to be taken in writing.
• Step 3 - Should the response to your complaint not be to your satisfaction, you can at that point, and at that point only, contact Slough's Local Education Authority.  Telephone the Education Helpdesk on 01753 875700 and an officer will transfer you to an adviser who can help.  If necessary, the case will be taken up by a School Improvement Partner, who will work with school staff in an effort to reach a resolution.